Cancellation Policy
Terms governing the cancellation of room bookings and hotel reservations
Effective Date: 1 April, 2026
This Cancellation Policy applies to all reservations made through regalempireluxuryhotel.com (WooCommerce checkout) or directly with the hotel. Payments are processed via GlobalPay by Zenith Bank. Please read this policy carefully before completing your booking.
1. How to Cancel a Booking
All cancellation requests must be submitted in writing and include your booking reference number, full name, and check-in date. Cancellations cannot be accepted verbally.
reservations@regalempire.org | |
Phone (confirmation) | 07050257165 | 09120830385 |
Cancellation takes effect | From the date & time the written request is received |
2. Standard Cancellation Tiers
The following cancellation tiers apply to all standard room bookings. All times refer to the check-in date at 2:00 PM:
7 or more days prior | Free cancellation — full refund of room rate |
3 to 6 days prior | 50% cancellation fee applies — 50% refund of room rate |
48 hours prior | 75% cancellation fee applies — 25% refund of room rate |
Less than 48 hours | 100% cancellation fee — no refund |
No-show | 100% charge — no refund, no credit |
WooCommerce Checkout Note: If payment was made online via GlobalPay by Zenith Bank, any eligible refund will be returned to the original card/account within 5–10 business days. Transaction fees are non-refundable. |
3. Special Occasion & Event Bookings
Bookings made in conjunction with events, celebrations, photography sessions, or corporate functions are subject to stricter cancellation terms:
- Facility hire fees (₦50,000) are non-refundable once confirmed, regardless of notice given.
- Room bookings linked to event packages follow the standard cancellation schedule above.
- Group bookings of 3 or more rooms require 14 days’ notice for a full refund.
4. Booking Modifications
Guests may request to modify their booking (change of dates, room type upgrade/downgrade) subject to availability. Modification requests must be made at least 48 hours before check-in.
- Date changes are treated as a new booking — the original booking may attract cancellation fees if the change window falls within a penalty period.
- Room upgrades are subject to availability and price difference payment.
- Downgrades within 48 hours of check-in are not permitted.
5. Hotel-Initiated Cancellations
In the unlikely event that Regal Empire Luxury Hotel must cancel a confirmed booking due to operational circumstances (e.g., force majeure, facility issues), the following will apply:
- The hotel will notify the guest as soon as practicable via phone and email.
- A full refund of all amounts paid, including any booking fees, will be issued within 5 business days.
- The hotel will make reasonable efforts to assist the guest in finding alternative accommodation of comparable standard.
6. No-Show Policy
A no-show occurs when a guest fails to check in on the confirmed arrival date without prior cancellation notice. In all no-show cases:
- The full room rate for all reserved nights will be charged.
- No refund or credit will be issued.
- The room will be released for resale after 9:00 PM on the check-in date if the Front Desk has not been contacted.
7. Late Arrival
If you expect to arrive after 10:00 PM, please notify the Front Desk in advance by calling 07050257165 or 09120830385. Failure to notify us may result in the booking being treated as a no-show after 9:00 PM.
8. Early Check-Out
Guests checking out before their confirmed departure date will be charged for the full booking period unless early check-out was agreed in writing with hotel management at least 24 hours prior.
9. Governing Terms
This Cancellation Policy is governed by the laws of the Federal Republic of Nigeria. Any disputes arising shall be resolved through the relevant Nigerian courts or an agreed alternative dispute resolution mechanism.